We deliver New Zealand wide with freight calculated per cart at checkout. International freight is quoted per order and is subject to change or amendment depending on quantity. Contact us for quotes and rates through our Assisted Purchase Service.
International orders are welcome by International Air. Quotes can be made per order.
Delivery to best suit your needs.
We know you’ll often be ordering things you need as quickly as possible. If we have the products you order in stock – and we usually do – we’ll dispatch your order within 1-2 working days. Occasionally a product which you order may be out of stock. In this case we’ll contact you promptly with an ETA.
If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address.
You can expect to receive your goods within 3 working days of having placed your order.
We send non-signature unless otherwise requested. If you’re not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don’t think it safe to leave, they’ll leave a card to call.
If delivery is to a business you must include the business name in your delivery address.
We’ll send you a dispatch email with your tracking number at the time your order is sent.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.
International orders are welcome and we offer you a choice of either Tracked Courier or Tracked Express Courier delivery to best suit your needs. The delivery options will be advised upon receipt of the order.